Technical Support

A strong technical team composed of senior industrial statisticians, system engineers and after-sales technical support staff will provide you with reliable and timely technical support services. You can contact us by phone or email for technical support.

Service area

QuAInS technical support services include:

• Bug and defects fixes in the current version of QuAInS itself
• Answer questions of problems encountered by users when using QuAInS
• Check and help solve QuAInS problems when it can not operate normally

The following content usually does not belong to the scope of technical support services:

• Problems caused by third-party software and hardware
• Add new features to existing QuAInS system or upgrade QuAInS to a higher version
• How to use the software and hardware developed by customers or by third-party companies
• Train users on how to use QuAInS system (this service is a professional training service of QuAInS)
• Training and consulting on statistical quality analysis methods

Service hours

• Users can contact us for technical support services by phone or email (support@quains.com.cn) between 9: 00-18: 00 every 5 working days a week

Service fee

• Ask your account manager

Other instructions

• If you want to add new features to your existing QuAInS system, please contact your account manager
• Please note that technical support service for old versions of system may gradually decrease over time.

You are welcome to contact us for more details about QuAInS technical support service.